|Glossary of Moving Terms
include services other than the transportation of the customers goods.
Services including packing, unpacking and extra pickup are performed by
the carrier at the customer's request. Charges for these services are
in addition to the transportation costs.
(shuttle) is used if the assigned over-the-road van is unable to make a
normal pickup or delivery because of physical constraints (extremely
narrow road, inadequate parking area for the truck, weak bridge, etc.).
In addition, some major cities do not allow large moving trucks in
certain areas. An auxiliary service is the use of a secondary, smaller
vehicle to complete the pickup or delivery. Charges for this service
are based on the weight of the shipment and the area of the country
where the service is performed.
The Bill of Lading
is the customer's receipt for goods and the contract for
transportation. The customer's signature acknowledges that the
household goods can be loaded on the van and "released to the carrier."
agents accepts the order for the customer's move and register it with
the van line. The booking agent may or may not be the origin or
Bulky articles include such
items as boats, snowmobiles, golf carts and campers. These "bulky"
items usually carry an extra charge to compensate the hauler for the
difficulty of loading and unloading, as well as for their unusual bulk
or low-weight density.
The Carrier is the
moving company providing transportation for the household goods under
whose Department of Transportation registration the shipment is moved.
is a statement of loss or damage to any household goods while in the
care, custody or control of the carrier or its affiliated agent.
C. O. D.
(cash on delivery) shipments are those where the customer pays the
moving charges at the time of delivery. For C. O. D. shipments, payment
is required in cash or by traveler's check, money order or cashier's
check. If a credit card is used, it must be arranged with the booking
agent ahead of time because authorization is required prior to loading.
The Customer is the person whose household goods are being moved.
The Department of Transportation
(DOT) is the federal agency which, through the Surface Transportation
Board within the DOT, governs the interstate transportation industry,
including movers of household goods.
The Destination Agent
is the agent designated in the destination area to be available to
assist or provide information to the customer or the van operator
regarding the shipment.
An Estimate is an
approximation of the probable cost of the move based on factors such as
the van space required, the weight of the household goods and the
origin and destination of the shipment. The two basic types of
estimates are binding and non-binding.
With a binding estimate,
the customer knows in advance what the move will cost, excluding
required destination services, regardless of variances in the actual
weight (as long as the inventory of the items actually moved is the
same as the estimate inventory and additional services are not
A non-binding estimate
is based on an inventory of the customer's household goods and provides
the customer with a pricing guideline. There is no contractual
commitment to this estimate, and the final charges the customer must
pay could be higher or lower than the estimated costs, depending on the
actual weight of the shipment, the actual services provided and the
origin and destination of the shipment.
Gross weight is the weight of the van and its contents after goods are loaded.
A High-Value Inventory
is used for items of "extraordinary value" such as antiques, coin
collections and jewelry included in the shipment. Items worth more than
$100 per pound per article are considered articles of extraordinary
The Inventory is a detailed list of
the items in the shipment and their condition before the van is loaded.
The van operator will present the inventory to the customer after the
van is loaded and again when the shipment reaches the customer's new
home. The customer's signature on the inventory acknowledges that the
goods have been delivered in the same condition as received by the
mover for transportation.
items that should not be included in the household goods shipment,
including hazardous materials such as poisons, corrosives and
flammables. Unless special arrangements are made, perishables such as
refrigerated and frozen foods are not allowed. All non-allowables are
prohibited by law.
The Order for Service is a document authorizing the moving company to transport the customer's household goods.
An Order Number
is used to identify the customer's shipment and appears on the upper
right corner of the Order for Service and the Bill of Lading. This
number should be used whenever the carrier is contacted.
An Origin Agent
is the agent designated in the origin area to be available for
preliminary readying of the shipment before movement or to provide
information regarding the customer's move.
happens when articles to be shipped are left behind due to insufficient
space on the primary van. A second van is then utilized for
transportation and delivery.
PBO (packed by owner) means the articles are packed by the customer and not the moving company.
is the temporary storage of the customer's household goods in the
warehouse of the carrier's agent, pending further transportation at a
A Survey is performed by an agent to examine the customer's goods in order to develop an estimate of move charges.
Tare Weight is that of the van and its contents before the customer's goods are loaded.
A Tariff is the carrier's provisions ( including rates) for services performed applicable to the customer's move.
are performed by someone other than the carrier at the customer's
request or as required by federal, state or local law (e.g., appliance
Unpacking includes removing the
customer's goods from containers and placing them on a flat surface, as
well as the disposal of such containers and packing materials. If
ordered, unpacking services must be performed at the time of delivery
unless requested otherwise.
Valuation is NOT
insurance. It is a tariff-based coverage for a customer's household
goods while they are in the care, custody and control of the carrier.
The Van Operator oversees the loading, hauling and unloading of the customer's possessions.